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1.3 Based on 7 reviews
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  • Customers don't like
    • Rudeness of the claims management personal 2
    • Anything about hertz and will never rent from them again 2
    • Uselness and rudeness of the claims management personal 1
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We rented a car in June 2016 at Belgium airport for a business trip. Some robbers broke into our car and stole our backpacks with laptops, earphones, ipads, etc. About 4,000 $ of electronics overall. We paid extras for the super coverage which was also covering the stolen goods. I called Hertz 6 times to get the email address to send my information(police report, invoices, purchase receipts, etc). Each time they gave me a different email... Read more

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Got a 2016 Nissan Rogue ( do to my vehicle being repaired) and spent a hour cleaning the inside. Covered with think dust, muddy floors and dog hair everywhere!! The smell is outrageous! Will never do business here again!

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I will never get their service again, I returned the car two weeks ago and they are still charging my card for extra fees. I returned the car clean, full tank, and on time. I kept complaining about this and all they said they were going to look into that and at the end I was advised that was the total, they added 15 dollars more when I had already paid the taxes. A week later the turn around and charge my card for extra $25 dollar. Who knows... Read more

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2 week rental car with Hertz. Unknowingly, park in a not allowed spot. Municipal police in Campinas, Sao Paolo, Brazil, towed vehicle to their yard. Tried to recover vehicle, pay the fee, and leave. But no way. Brazil laws only allow the owner of the vehicle to claim the car back. OK, then I called the Hertz office for assistance, and their solution was that they will send a HERTZ employee to the police yard, "within the next 5 days"!!!. So, I... Read more

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I rented a Hertz car on the 3rd of this month so I could get out to look at a car to buy. The young man in Sevierville was very nice but later that day I bought a car in Morristown TN. That is when it started down hill fast. First off the *** agent in Morristown didn't like the dealership I bought the car from. I had rented the car for two days for 44.00 with a 200.00 deposit. I returned the car to the store in Morristown and was told that I was... Read more

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I booked a one day rental, for FLL airport pickup, and selected a small car, about 38.00 per day. At check in, the agent offered an "upgrade" to a Mercedes for 50.00. Nice I thought. o.k. I declined saying that it seemed too good to be true and if I was late returning the car, what then ?. No problem he says he will give me that allowance. Still skeptical I accepted. Took the main insurance option and left. I returned the car an hour late... Read more

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I was hit by a person driving a Hertz Rental Car. I was forced to rent a vehicle while my personal vehicle was being repaired. Hertz Company has given me the run around for the last five months. They are determined not to pay for the damages of my vehicle, or for the rental due to their lack of interest. Their personal are incompetent, rude, & unprofessional. Their response today 2/9/2016 was to take them to court. The attorney general should... Read more

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Picked car up at Montclair, ca on Cental Av on Nov 20,2015, an accent , and returned Dec 8,2015 to same location, full tank of gas, no damage.gave them my card for any additional charges. They charged me $2400.00 SAYING THE CAR WAS RETURNED TO LAX TOWED AND KEYS MADE ON DEC 3, 2015. Even though it's oblivious they made a mistake I am still trying to get my money back. I would tell anyone to never used the hertz office at Cental Ave in... Read more

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hello . i was study in flroida st augustine for 3 years and i was rent a car from hertz for months and i was paying be card and no one there told me about insurance damage and get accident and damage on car and then hertz send me pill for 2025 for the damage and i send them many mail told them that no one tell me about insurance and the answer that u have to pay it and if u dont we will move your case to collection company i want to know now... Read more

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I am writing here my worst hertz rental experience at Houston Westin Memorial City office. First, the lady at the counter did not explain me that I will be charged extra on top of what State pay. She just offered a service, and I accepted it as long as insurance company pays for the service. Second, to contract and terms of service are not explained fully before contract signing. The arrangement is made such that you will sign first, and then... Read more

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