Not resolved
Value for money

Update added by user Oct 03

rental record 169810325

Original review posted by user Sep 29

I rented a car from Hertz in Des Moines and returned it without incident on 08/29/2016.On 09/29/2016 I received a letter from Viking Billing Company in Eden Prairie, MN stating that "I had either rented a vehicle from Hertz Corporation and returned it with damage, or was involved in and accident with a Hertz Corporation vehicle." Hmmm the word EITHER really bothers me because it indicates there was damage to another vehicle in that parking lot.

I am a former auto rental agent, approximately 25 years ago, and I know that rental employees are NOT perfect drivers, and often get in a hurry shuttling cars around the lot when business picks up. I know the vehicle was undamaged at the time of return, and a representative checked the vehicle in. I think I know exactly what happened, a Hertz employee damaged the vehicle that I had rented while moving it, or another Hertz vehicle in close proximity to where I had parked, struck the vehicle I had returned and damaged it after it was returned.

If a Hertz staff member struck another Hertz rental vehicle, then job preservation kicked in by them remaining silent.

I called Hertz auto rental at the Des Moines airport hoping to speak with someone close to the incident, to find out where the damage was located. I was instead told "We don't have that information. We turn it over to the billing company." That is exactly what I did not want to occur, having to deal with a third party who was completely removed from the situation.

I called Viking Billing and reached voice mail, and left a message. Viking Billing has not returned my call.


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Reason of review:

Bogus damage claim

Monetary loss:


Product or service

Hertz Car Rental

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review #928092 by user12361151

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This reviewer shared experience about "bogus damage allegation " and wants this business to issue a full refund as the author lost $1350. This person is overall dissatisfied with Hertz Claim Management. The most disappointing about hertz car rental at Hertz Claim Management was bogus damage claim Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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