Hertz Claim Management - Extra Charges for a Broken Car
On May 17 we took a car from the City of Como (italy) for three days, planning to return it in Venice.
On the second day, early in the morning, the car was malfunctioning, literally broken. Wouldn't even turn on.
We call the store from where we rented: answer > call the assistance.
We let the car in the parking lot, and next day we call Europ Assistance.
They went there and took the car away, mentioning we could go with them to pick a new car, but we decided to take the train.
Now they are charging out of the blue extra 484eur, in addition to the contract of 300eur which I was already going to ask refund!!
It is an absurd!
Just called the Billing department, back home in the US, their answer was: it is a privately owned location (franchise!) and only them can solve this problem.
A tiny store, with one employee that could barely speak english!
It is a Joke!!!
Hertz its about to vanish of this world and they dind't realize it yet!
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
Hertz Claim Management Cons: Post-sale and assistance service.
Location: Piazzale San Gottardo, 22100 Como
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