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My car was hit by a Hertz vehicle driven by a Hertz employee. The employee was reckless driving while on the phone with employer (Hertz).

I Filed a claim and after numerous calls and letter they promised to pay 100%. They are 100% at fault. Hertz sends me to ESIS. Esis returns calls or letters only after multiple attempts and after filing a complaint with BBB and consumer affairs.

They also low ball the cost to fix car. NO ONE will fix car for the amount they want to pay.. After few more estimates and 2 month later they sent a check to WRONG address. Nearly 3 months later, over 100 calls, emails, letters still waiting for payment to repair car.

I received a call from a supervisor Rose Miller who is only an adjuster that was FIRED from her previous job to tell me to have patience. 3 MONTHS!!!

They are intentionally avoiding to pay hoping we go away. I should sue for our backaches and headaches since my accident.

Reason of review: Problems with payment.

Monetary Loss: $5000.

Preferred solution: Full refund.

Hertz Claim Management Cons: Fraud irresponsible maliciousneglect rude crooks.

Location: 225 Brae Blvd, Park Ridge, NJ 07656, USA

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Satoru Xmj

Thank you for the info. Same here....

After 2 month of reporting the accident, I am still waiting for a phone call since then, I have made several phone calls and no body return my phone calls, neither the Emails.

They are trying to avoid the compromise to pay for the damages to my car. I am very upset with these company.

Guest

My situation is much worse! I was in an accident on May 18th, 2018 in a rented Hertz Nissan 2017 Rogue.

Left side frontal impact at approximately 35 mph, the airbags didn't deploy. I did sustain injuries and a Police report was filed. The other vehicle was totally at fault. Through extensive research, I discovered a lengthy history of airbags not deploying on the Rogue Model vehicles going back to the 2008 model year causing serious injuries.

Why is my vehicle a 2017 and the issue still exists? Contacted Nissan filing a complaint along with ESIS. Have claims numbers from BOTH COMPANIES! Been trying to get the vehicle inspected by Nissan ever since the accident occurred, continuously contacting Nissan and ESIS.

Gone as high ranking as, Geoffrey Lundy, Claims Supervisor with ESIS, nothing but continuous lies and deceit! Now.

since I sent the information to Lundy regarding my demands of having my own qualified mechanic inspect the vehicle, he has there Attorney contact me. THEY ARE ABSOLUTELY FRAUD SCAMMING LIERS!!!!!!!!!!!!!!!!!!!

Guest

I am going through the same thing now. Have a claim number contact by one rep , sent to another, called once, and never contacted again.

Guest

Dealing with nearly identical situation

Guest

I am dealing with a similar issues. A hertz customer totalled my vehicle.

So far it has been 8 months since the accident and the issue is still not resolved, and ESIS is refusing to cover my total out of pocket expenses and loss of use. Complete crooks!

Guest
reply icon Replying to comment of Guest-1507708

File a claim with BBB and consumer affairs as well as the state insurance commission office. Do all 3 you will get resolution faster.

Unfortunately that’s the only thing that moved everything. They play too many games to avoid paying hoping you give up.

Don’t let them get away with it. The state attorney’s office will get involve if everyone complains.

Guest
reply icon Replying to comment of Guest-1507809

I am dealing with the same issues. I am contacting the BBB, consumer affairs, and state of GA insurance commission.

Guest

I have had the same issue and something has to be done about this!!!!

Guest

I had a very similar experience. Avoid at all costs. They billed me for THEIR RENTAL while my car was being fixed when THEIR insured hit ME!

It's infuriating.

Reyes Jna

ESIS and Hertz are crooks!

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