Hertz Claim Management
Hertz Claim Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hertz Claim Management has 1.3 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car clean and workey propertly, Nice car on time no problems returning it, No one available to check car in.
Cons: Hertz and esis did not respond properly to my accident claim, Inability to expedite accident claims quickly, Uselness and rudeness of the claims management personal.Recent recommendations regarding this business are as follows: "Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.", "NEVER", "Dont use hertz", "Do not go to hertz", "Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hertz Claim Management has 1.3 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car clean and workey propertly, Nice car on time no problems returning it, No one available to check car in.
Cons: Hertz and esis did not respond properly to my accident claim, Inability to expedite accident claims quickly, Uselness and rudeness of the claims management personal.Recent recommendations regarding this business are as follows: "Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.", "NEVER", "Dont use hertz", "Do not go to hertz", "Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.".
Most users ask Hertz Claim Management for the refund as a solution to their issues.
Consumers are not pleased with Insurance Plans Acceptance and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Hertz Claim Management Reviews
"Had a Hertz rental collide with my bumper!"
On the 16th of August had an uber driver back into my vehicle at the uber lot. He only gave me his ID and I took a picture of his plates we both drive for uber...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Injury, wrecked car, and no response
I was in an accident 9/19/2023 where a renter of a Hertz vehicle T-boned my car after running through a red light. She ran right into my drivers side door causing my head to rickashay off my driver window.
So we have a head injury and the accident was at no fault of my own. I have a police report and everything. ESIS insurance/Hertz did not even call or attempt to reach me any other way for over a month. This is after I told them at least 5 times I have a head injury and I need my car to clearly be fixed asap as it is a means to get to my job...HELLO.
This company is horrific and should not be in business. I am now having constant headaches. The gross negligence is seriously disgusting. These people DO NOT care about you or your life or your car.
When I did finally get a call, of course I had a million questions, the first being... Where have you been? I cannot believe this is the first time you are reaching out to me?? I have a head injury and I have been paying for a rental for over a month out of my own pocket...
You know what the rep did? She hung up on me.
- This company should not be in business
User's recommendation: Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Inglewood, California
Had a Hertz rental collide with my bumper!
On the 16th of August had an uber driver back into my vehicle at the uber lot. He only gave me his ID and I took a picture of his plates we both drive for uber he did not follow proper procedure and did at least a 1000 damage to my bumper.
Got it repaired for 440 instead but no one has contacted me and I know I will be on the hook for repairs. I filed a claim and it has been over a week they lied and told me someone will contact me in five days.
Preferred solution: 500 for repairs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Flight cancelled need Refund
On may 22 2022, my flight was cancelled to Austin TX, had a reservation with hertz since I could not get in touch with hertz counter phone number 1-51*-***-**** their was no answer, my reservation was posted like a no show as explained by Expedia, was told to rental another car that they would attend the situation since Expedia neither could get in touch with hertz My Confirmation # K025328**** with hertz. My flight was from Atlanta to Austin DL-2134 was cancelled had no other choice or option after two standby then to take a flight to San Antonio and to rental with hertz again I need help with a refund or credit I paid 1,451.73
Preferred solution: Full refund
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Facing jail time because Of this current situation
Im bein charge with a felony not knowing why is it so serious to report a car stolen when I use my license my credit card ok fine I understand I was late on the return but you choose to go the cheapest way out and thats to put out a police report about me stealing the that I came to pick up from yall location your staff handed me the keys I sign paperwork at the desk I didnt come to the location and take no keys no car without my permission so for me to be facing prison time away from my family I think its a bigger problem
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Because I'm bein charge with felony and I rented my car with you guys
I rented a car though hertz and I was jailed on 09/25/2020 on a felony case for me to use my own identity with my own credit card my own license why should I spend time in prison for some u paid my money for I rent a car just to get put in prison and since 2008 hertzs been reporting they cars stolen because they cant keep up on the inventory instead of takin time to locate the car or what the case maybe why is yall steady reporting the cars stolen when some many peoples been jail lost jobs lost houses because of hertzs mistakes I mean I gotta leave my family to go to prison for some hertzs supposedly stop doin a long time ago but just over a year I been goin though court I lost my girl cant get a job all because my on goin felony case with you guys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Barbara, California
Accident (ins comp)
A hertz customer ran into my car. I have tried 14 different # hertz #s either i am hold waiting to talk to some one for over 1 min or they are more interested in renting a car.
Even your local agencies do not answer. I m trying to find out what insurance company covers you accident claims.
HERTZ HAS A ZERO RATING IN CUSTOMER SERICE AT THIS POINT. I am a Hertz customer but at this point I do not think so anymore, if I have to go through all of this to try and get an answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edison, New Jersey
HORRIBLE SERVICE NO RESPOND FROM LETTER EMAIL OR CALLS
RENTED CAR HAD RESERVATION WAITED IN HOT SUN OVER 5HRS LEFT MESSAGE FOR SUPERVISOR NEVER CALLED BACK HORRIBLE SERVICE WILL NEVER USE AGAIN AND TELL WHO EVER WILL LISTEN ABOUT MY EXPERIENCE AND NOT TO USE THERE SERVICE
Preferred solution: Full refund
User's recommendation: NEVER
Incredibly horrible customer service
Nobody answers this number is fake. *** you faggets thisnis some *** on top you havent fixed my *** vehicle when you stupid *** renter hit me in the misslenof the day *** you
- Hertz and esis did not respond properly to my accident claim
- Poor communication
- Rudeness of the claims management personal
Preferred solution: Full refund
User's recommendation: Dont use hertz
Accident
I was hit by one of your rentals and need to talk to someone to get the situation resolved. No numbers are going through..
Preferred solution: Damages taken care of
Never got through
One of hertz customer hit my car with the rental and I need a rental while my car gets repaired. The agent that was helping me is on vacation.
Preferred solution: Car rental
Your rental customer hit my car
I can't get through numbers disconnected and they don't have any other way to get ahold of you.please help
Preferred solution: My car fixed
San Francisco, California
Claim against hertz employees
The employee cancelled my reservation without my knowledge or consent! I will never rent from Hertz again!!!!
The employee who was the manager was rude and inconsiderate . He didn't even try to find me another car as a replacement
User's recommendation: Do not go to hertz
Philadelphia, Pennsylvania
This company is using customer credit cards and debit card unauthorized this is fraud someone need to be investigated.
this is a scheme fraud hacking customers information some one need to go to jail stealing customer money.
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Lumberton, Texas
Incident Report #V20437****/Rental Agreement #58800****
My Card Benefits Company requires a copy of "Estimate of Repair" for damage to rental vehicle sustained by a Hit and Run Driver in Nags Head, NC on October 13, 2020. Could you please forward to me?
After receipt of Collection Letter from Viking Billing Service for Loss Damage Waiver Amount I paid the $319.84. This is what I'm trying to recoup from Card Benefits Company.
Thanks in advance.
User's recommendation: Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.
I’m angry because one of y’all drivers hit me from the back and damages my car and I haven’t heard nothing about the situation yet
Claim against hertz customer I been in an accident over a month ago and my claim adjuster still haven't reached out to me yet
- No response to requests for evidence of damage and cost
Preferred solution: Full refund
User's recommendation: If you get in an accident with someone who rented a car from them their claim adjusters have poor customer service skills
Buffalo, New York
Never received my refund!!!
Was promised refund would be issued after 7 calls nothing refunded over 30 days
About
, , , ,
Hertz Claim Management is a wholly owned subsidiary of The Hertz Corporation, which is an American car rental company with international locations in 145 countries worldwide. Hertz Claim Management was founded in 1981, it has been backed by the reputation, resources and financial strength of The Hertz Corporation. Hertz Claim Management works closely with clients to customize solutions for: First and Third Party Auto Liability, General Liability, Fleet, Heavy Equipment and Property Claims; Subrogation and Claim Disposition; Accident Management; Fraud Detection; Medical Claim and Litigation Management; Actuarial Analysis; and Audit and Compliance, etc. Thus the company offers such services as Claims Administration, Liability Management, Subrogation, Actuarial and Risk Management & Safety. The company is based in Park Ridge, NJ.
Hertz Claim Management is ranked 414 out of 2238 in Insurance category
Worldwide
Brands Related to Hertz Claim Management
Hertz
“Well... I was charged a $500 pet cleaning fee! I was never even told of this and didn't know until I...“
Dollar Rent A Car
“My gate opener still hasn't been returned. The customer service at the Palm Springs counter was no help...“
Thrifty Car Rental
“I reserved a vehicle, money was taken out of my account, when I get to Memphis I was told they didnt...“
Hertz Car Sales
“I bought a car in November that was stolen in March, the Gap insurance that I had was refunded by the...“
Companies Similar to Hertz Claim Management
Central States Health and...
“I purchase this insurance thru a car dealership. It was suppose to cover my car note due to disability....“
Great American Insurance
“May someone please help me? This situation does not seem right. First, I was told to pay out of pocket...“
Sentry Insurance
“I have a settled worker's compensation claim and when I tried to call my claim representative she told...“
Fred Loya Insurance
“This *** crashed into my vehicle while I was on my way to pick up my son from the Socorro area. Now Fred...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
ESIS Insurance is protecting Hertz’s interests. Even though the other driver is at fault, you need to get your insurance company involved.
That is what you pay them for.
They will send letter, emails and make phone calls. As it is now, they(ESIS), aren’t going to do anything.