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Hertz Claim Management - BAD CUSTOMER SERVICE

I received a call from their collections threatening to take us to collection. For a claim we already paid. Before I can say a word he starts to tell me how rude and unprofessional I am. Then calls everyone in our Company to tell them the same thing. I manage travel for our company and WILL NOT reserve Hertz again! Terrible, terrible customer service.
Company wrote 0 public responses to the review from Nov 29.
#1410478
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Nobody returns calls. Then when they do they say they’ll get right in it and then no response for weeks. Trying calling manger ... Kari because rep Stephanie Owen doesn’t respond. What a joke. Leave messages no response. Been almost two months. Had to use my own money...
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Company wrote 0 public responses to the review from Nov 13.
Anonymous
Rita Liation 1

Same problem here. Kari never answers her phone and doesn't return calls. I have to call like a mad man to even get through to her the same day, otherwise she/they will never ...

#1399715
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You are telling our story! We are dealing with the same situation: out-of-country Hertz driver hit our car, went home to Singapore. FOUR months later, we STILL have not received payment from Esis or Hertz and are getting the total run-a-round. First estimate by a flaky...
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Company wrote 0 private or public responses to the review from Oct 03.
1.0
#1372409
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I have called just about every number listed on web site and all are disconnected I have a claim and get no assistance. I am out of work for almost 2 weeks because i cant get my truck fixed when one of your customers hit my vehicle. Its unbeleivable how i cant cant any...
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Company wrote 0 private or public responses to the review from Aug 15.
Anonymous
Anonymous

QUOTE : "but Im trying real hard to be patient" WHY ? You are falling victim to one of the insurance business' favorite tactics : Delay and Deny. Your first error is in attemp...

#1330505
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I'm a Lyft driver who rents through Lyft from Hertz. The first issue I have is moreso on Lyft but even more on Hertz. In Texas, per contract we are required to get TollTag for the tolls here. The problem is, Hertz already works with some company I'd never heard of...
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Company wrote 0 public responses to the review from Jul 18.
Anonymous
Anonymous

Same issue here. They intentionally dont answer or return phone calls or email.

Anonymous
Anonymous

I am having the same issue right now. Hertz rented scraped the side of my car. Claim has been started but these idiot form Esis don't respond. I email and called many time lef...

1.0
#1306687
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Hertz Claim Management - Worst costumer service

Hertz Claim Management - Worst costumer service
Hertz Claim Management - Worst costumer service
@hertz lineta airport staff did not mind we got robbed, claimed they did not Have availability of an equal category car. When we arrived at their car lot there where plenty of cars there!
Company wrote 0 public responses to the review from Jun 13.
#1278887
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I rented a car on 5/24/18 from the Sanford Airport, After the person whom reserved the car ended up being on a do not rent to list Me rental record is 585426951 Then rep offered to give me the reservation, Standing face to face with him, He knew I was NOT the one who...
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Company wrote 0 private or public responses to the review from May 29.
1.0
I didn't like
  • I was not offered addtl ins i did not make reservation
#1266565
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My car was hit on April 16th I was told someone would contact me after 45 minutes on the phone in 5-7 business days! After almost 2 weeks I called and was told to callback and then given a claim number only to call the claim person got off at 430! Then the appraisal...
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Company wrote 0 private or public responses to the review from May 14.
1.0
#1255740
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I was called from their claims department and totally thought I was being scammed do to the unimpressive claim representative. She could not pronounce the name of the car, she did not know what state NE is, and she kept giving me different dates that the car was...
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Company wrote 0 public responses to the review from Apr 11.
1.0
#1231545
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Contact Hertz Claim Management

Mailing Address:
The Hertz Corporation - Hertz Claim Management
225 Brae Boulevard P.O.Box 36505 Dallas, TX 75235
Park Ridge, NJ 07656
USA
Phone:
(201) 307-2537
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Hertz Claim Management Products and Services

My 84 year old mother had her billfold stolen Friday 30th after going to target and using her card , they then went to hertz and rented a car , we know it was a African American man, my mother is a 84 year old white woman !!!! We filed a police report , but when I went...
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Company wrote 0 public responses to the review from Apr 01.
#1223853
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