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You are telling our story! We are dealing with the same situation: out-of-country Hertz driver hit our car, went home to Singapore. FOUR months later, we STILL have not received payment from Esis or Hertz and are getting the total run-a-round. First estimate by a flaky...
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1.0
#1372409
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I have called just about every number listed on web site and all are disconnected I have a claim and get no assistance. I am out of work for almost 2 weeks because i cant get my truck fixed when one of your customers hit my vehicle. Its unbeleivable how i cant cant any...
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Anonymous
Anonymous

QUOTE : "but Im trying real hard to be patient" WHY ? You are falling victim to one of the insurance business' favorite tactics : Delay and Deny. Your first error is in attemp...

#1330505
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I'm a Lyft driver who rents through Lyft from Hertz. The first issue I have is moreso on Lyft but even more on Hertz. In Texas, per contract we are required to get TollTag for the tolls here. The problem is, Hertz already works with some company I'd never heard of...
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Anonymous
Anonymous

Same issue here. They intentionally dont answer or return phone calls or email.

Anonymous
Anonymous

I am having the same issue right now. Hertz rented scraped the side of my car. Claim has been started but these idiot form Esis don't respond. I email and called many time lef...

1.0
#1306687
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Hertz Claim Management - Worst costumer service

Hertz Claim Management - Worst costumer service
Hertz Claim Management - Worst costumer service
@hertz lineta airport staff did not mind we got robbed, claimed they did not Have availability of an equal category car. When we arrived at their car lot there where plenty of cars there!
#1278887
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my wife made reservations for a car rental in feb for a trip in june did it online and the rental was confirmed and we had to pay up front,no problem the night before our flight was cancelled we called hertz to tell them the changes with our flight we had to rush to...
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I didn't like
  • Didnt honor our rental
#1269854
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I rented a car on 5/24/18 from the Sanford Airport, After the person whom reserved the car ended up being on a do not rent to list Me rental record is 585426951 Then rep offered to give me the reservation, Standing face to face with him, He knew I was NOT the one who...
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1.0
I didn't like
  • I was not offered addtl ins i did not make reservation
#1266565
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My car was hit on April 16th I was told someone would contact me after 45 minutes on the phone in 5-7 business days! After almost 2 weeks I called and was told to callback and then given a claim number only to call the claim person got off at 430! Then the appraisal...
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1.0
#1255740
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I was called from their claims department and totally thought I was being scammed do to the unimpressive claim representative. She could not pronounce the name of the car, she did not know what state NE is, and she kept giving me different dates that the car was...
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1.0
#1231545
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My 84 year old mother had her billfold stolen Friday 30th after going to target and using her card , they then went to hertz and rented a car , we know it was a African American man, my mother is a 84 year old white woman !!!! We filed a police report , but when I went...
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#1223853
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I was hit by a driver on 3-9-2018, who was driving a hertz rental and had purchased their insurance. The driver of their car was at fault and received a citation at the scene for careless driving. Crash report number 87073078-01. My car was hit hard enough by them to...
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1.0
I didn't like
  • Hertz and esis did not respond properly to my accident claim
#1215422
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