Hertz Claim Management
Hertz Claim Management Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 33 customer reviews; consumers report overwhelmingly negative experiences with slow, unresponsive claims handling, billing disputes, and high prices.
Key Takeaways for Future Customers
- Read Hertz Claim Management reviews before filing a claim and document everything immediately.
- Expect delays contacting claims and follow up persistently if seeking a refund or billing correction.
Negative Feedback / Risk Areas
- Repeated Hertz customer complaints about unreturned calls and rude adjusters delaying claims.
- Frequent disputes over billing, refunds, and unauthorized charges tied to claims processing.
- Problems interfacing with ESIS and insurance acceptance cause extended resolution times.
Positive Feedback
Some customers report clean cars, timely rentals, and no issues returning vehicles.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 33 customer reviews; consumers report overwhelmingly negative experiences with slow, unresponsive claims handling, billing disputes, and high prices.
Key Takeaways for Future Customers
- Read Hertz Claim Management reviews before filing a claim and document everything immediately.
- Expect delays contacting claims and follow up persistently if seeking a refund or billing correction.
Negative Feedback / Risk Areas
- Repeated Hertz customer complaints about unreturned calls and rude adjusters delaying claims.
- Frequent disputes over billing, refunds, and unauthorized charges tied to claims processing.
- Problems interfacing with ESIS and insurance acceptance cause extended resolution times.
Positive Feedback
Some customers report clean cars, timely rentals, and no issues returning vehicles.
Media from reviews
Saint Louis, Missouri
Damage claim
- - Claim #6339 says there was glass damage after I returned the car.
- - I returned the car with no damage and will pay if I get photos and a receipt.
After returning car to hertz by almost a month I was sent a claim #6339****
Saying there was glass damage .
I returned the car with no damage but I will happily pay if I get pictures of the damage and receipt of fixing it
My email edward747@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I can't talk to a live person
Pissed off! I need and want to talk to a human to fixed it
Im being charged for charges that I should NOT be And nobody that works at hertz can help me nobody other then that everything is awesome
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInjury, wrecked car, and no response
- - Accident on 9/19/2023; Hertz renter ran a red light.
- - Head injury; police report filed.
- - ESIS/Hertz delayed contact; I paid rental; rep hung up.
I was in an accident 9/19/2023 where a renter of a Hertz vehicle T-boned my car after running through a red light. She ran right into my drivers side door causing my head to rickashay off my driver window.
So we have a head injury and the accident was at no fault of my own. I have a police report and everything. ESIS insurance/Hertz did not even call or attempt to reach me any other way for over a month. This is after I told them at least 5 times I have a head injury and I need my car to clearly be fixed asap as it is a means to get to my job...HELLO.
This company is horrific and should not be in business. I am now having constant headaches. The gross negligence is seriously disgusting. These people DO NOT care about you or your life or your car.
When I did finally get a call, of course I had a million questions, the first being... Where have you been? I cannot believe this is the first time you are reaching out to me?? I have a head injury and I have been paying for a rental for over a month out of my own pocket...
You know what the rep did? She hung up on me.
- This company should not be in business
User's recommendation: Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad a Hertz rental collide with my bumper!
- - Uber driver backed into my car in the Uber lot.
- - He did not follow procedure and caused bumper damage.
- - Damage 1000+; repair 440; claim pending.
On the 16th of August had an uber driver back into my vehicle at the uber lot. He only gave me his ID and I took a picture of his plates we both drive for uber he did not follow proper procedure and did at least a 1000 damage to my bumper.
Got it repaired for 440 instead but no one has contacted me and I know I will be on the hook for repairs. I filed a claim and it has been over a week they lied and told me someone will contact me in five days.
Preferred solution: 500 for repairs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight cancelled need Refund
- - Flight canceled May 22, 2022 Atlanta to Austin.
- - Hertz had no contact; Expedia listed reservation as no-show; seeking refund or credit of 1,451.73.
On may 22 2022, my flight was cancelled to Austin TX, had a reservation with hertz since I could not get in touch with hertz counter phone number 1-51*-***-**** their was no answer, my reservation was posted like a no show as explained by Expedia, was told to rental another car that they would attend the situation since Expedia neither could get in touch with hertz My Confirmation # K025328**** with hertz. My flight was from Atlanta to Austin DL-2134 was cancelled had no other choice or option after two standby then to take a flight to San Antonio and to rental with hertz again I need help with a refund or credit I paid 1,451.73
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFacing jail time because Of this current situation
- - I'm charged with a felony for a car I say I didn't steal; a police report was filed.
- - Staff handed me the keys and I signed paperwork.
Im bein charge with a felony not knowing why is it so serious to report a car stolen when I use my license my credit card ok fine I understand I was late on the return but you choose to go the cheapest way out and thats to put out a police report about me stealing the that I came to pick up from yall location your staff handed me the keys I sign paperwork at the desk I didnt come to the location and take no keys no car without my permission so for me to be facing prison time away from my family I think its a bigger problem
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I'm bein charge with felony and I rented my car with you guys
- - Rented from Hertz and was jailed on 09/25/2020 for identity use.
- - Hertz allegedly reports cars stolen since 2008 due to inventory issues.
I rented a car though hertz and I was jailed on 09/25/2020 on a felony case for me to use my own identity with my own credit card my own license why should I spend time in prison for some u paid my money for I rent a car just to get put in prison and since 2008 hertzs been reporting they cars stolen because they cant keep up on the inventory instead of takin time to locate the car or what the case maybe why is yall steady reporting the cars stolen when some many peoples been jail lost jobs lost houses because of hertzs mistakes I mean I gotta leave my family to go to prison for some hertzs supposedly stop doin a long time ago but just over a year I been goin though court I lost my girl cant get a job all because my on goin felony case with you guys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccident (ins comp)
- - A Hertz customer caused an accident; contacting Hertz is hard and local offices won't answer; seeks insurer for the claim.
A hertz customer ran into my car. I have tried 14 different # hertz #s either i am hold waiting to talk to some one for over 1 min or they are more interested in renting a car.
Even your local agencies do not answer. I m trying to find out what insurance company covers you accident claims.
HERTZ HAS A ZERO RATING IN CUSTOMER SERICE AT THIS POINT. I am a Hertz customer but at this point I do not think so anymore, if I have to go through all of this to try and get an answer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE SERVICE NO RESPOND FROM LETTER EMAIL OR CALLS
- - Waited over 5 hours in the hot sun despite a reservation.
- - Left a message for a supervisor; no callback.
- - I would not use this company again.
RENTED CAR HAD RESERVATION WAITED IN HOT SUN OVER 5HRS LEFT MESSAGE FOR SUPERVISOR NEVER CALLED BACK HORRIBLE SERVICE WILL NEVER USE AGAIN AND TELL WHO EVER WILL LISTEN ABOUT MY EXPERIENCE AND NOT TO USE THERE SERVICE
Preferred solution: Full refund
User's recommendation: NEVER
Incredibly horrible customer service
Nobody answers this number is fake. *** you faggets thisnis some *** on top you havent fixed my *** vehicle when you stupid *** renter hit me in the misslenof the day *** you
- Hertz and esis did not respond properly to my accident claim
- Poor communication
- Unresponsiveness
Preferred solution: Full refund
User's recommendation: Dont use hertz
Accident
I was hit by one of your rentals and need to talk to someone to get the situation resolved. No numbers are going through..
Preferred solution: Damages taken care of
Never got through
One of hertz customer hit my car with the rental and I need a rental while my car gets repaired. The agent that was helping me is on vacation.
Preferred solution: Car rental
Your rental customer hit my car
I can't get through numbers disconnected and they don't have any other way to get ahold of you.please help
Preferred solution: My car fixed
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Claim against hertz employees
- - An employee canceled my reservation without my knowledge or consent.
- - The manager was rude and did not try to find me a replacement car.
The employee cancelled my reservation without my knowledge or consent! I will never rent from Hertz again!!!!
The employee who was the manager was rude and inconsiderate . He didn't even try to find me another car as a replacement
User's recommendation: Do not go to hertz
Philadelphia, Pennsylvania
This company is using customer credit cards and debit card unauthorized this is fraud someone need to be investigated.
this is a scheme fraud hacking customers information some one need to go to jail stealing customer money.
Lumberton, Texas
Incident Report #V20437****/Rental Agreement #58800****
- - Card Benefits needs Estimate of Repair for a hit-and-run rental in Nags Head on Oct 13, 2020; I paid 319.84 after Viking Billing and seek recoupment.
My Card Benefits Company requires a copy of "Estimate of Repair" for damage to rental vehicle sustained by a Hit and Run Driver in Nags Head, NC on October 13, 2020. Could you please forward to me?
After receipt of Collection Letter from Viking Billing Service for Loss Damage Waiver Amount I paid the $319.84. This is what I'm trying to recoup from Card Benefits Company.
Thanks in advance.
User's recommendation: Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.
About
, , , ,
Hertz Claim Management is a wholly owned subsidiary of The Hertz Corporation, which is an American car rental company with international locations in 145 countries worldwide. Hertz Claim Management was founded in 1981, it has been backed by the reputation, resources and financial strength of The Hertz Corporation. Hertz Claim Management works closely with clients to customize solutions for: First and Third Party Auto Liability, General Liability, Fleet, Heavy Equipment and Property Claims; Subrogation and Claim Disposition; Accident Management; Fraud Detection; Medical Claim and Litigation Management; Actuarial Analysis; and Audit and Compliance, etc. Thus the company offers such services as Claims Administration, Liability Management, Subrogation, Actuarial and Risk Management & Safety. The company is based in Park Ridge, NJ.
Hertz Claim Management is ranked 347 out of 2421 in Insurance category
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ESIS Insurance is protecting Hertz’s interests. Even though the other driver is at fault, you need to get your insurance company involved.
That is what you pay them for.
They will send letter, emails and make phone calls. As it is now, they(ESIS), aren’t going to do anything.