Hertz Claim Management
Hertz Claim Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hertz Claim Management has 1.3 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car clean and workey propertly, Nice car on time no problems returning it, No one available to check car in.
Cons: Hertz and esis did not respond properly to my accident claim, Inability to expedite accident claims quickly, Uselness and rudeness of the claims management personal.Recent recommendations regarding this business are as follows: "Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.", "NEVER", "Dont use hertz", "Do not go to hertz", "Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hertz Claim Management has 1.3 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car clean and workey propertly, Nice car on time no problems returning it, No one available to check car in.
Cons: Hertz and esis did not respond properly to my accident claim, Inability to expedite accident claims quickly, Uselness and rudeness of the claims management personal.Recent recommendations regarding this business are as follows: "Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.", "NEVER", "Dont use hertz", "Do not go to hertz", "Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.".
Most users ask Hertz Claim Management for the refund as a solution to their issues.
Consumers are not pleased with Insurance Plans Acceptance and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInjury, wrecked car, and no response
I was in an accident 9/19/2023 where a renter of a Hertz vehicle T-boned my car after running through a red light. She ran right into my drivers side door causing my head to rickashay off my driver window.
So we have a head injury and the accident was at no fault of my own. I have a police report and everything. ESIS insurance/Hertz did not even call or attempt to reach me any other way for over a month. This is after I told them at least 5 times I have a head injury and I need my car to clearly be fixed asap as it is a means to get to my job...HELLO.
This company is horrific and should not be in business. I am now having constant headaches. The gross negligence is seriously disgusting. These people DO NOT care about you or your life or your car.
When I did finally get a call, of course I had a million questions, the first being... Where have you been? I cannot believe this is the first time you are reaching out to me?? I have a head injury and I have been paying for a rental for over a month out of my own pocket...
You know what the rep did? She hung up on me.
- This company should not be in business
User's recommendation: Do not ever rent from HERTZ and I hope you are never in an accident with someone who rented from them using their vehicle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Inglewood, CaliforniaHad a Hertz rental collide with my bumper!
Preferred solution: 500 for repairs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasFlight cancelled need Refund
On may 22 2022, my flight was cancelled to Austin TX, had a reservation with hertz since I could not get in touch with hertz counter phone number 1-51*-***-**** their was no answer, my reservation was posted like a no show as explained by Expedia, was told to rental another car that they would attend the situation since Expedia neither could get in touch with hertz My Confirmation # K025328**** with hertz. My flight was from Atlanta to Austin DL-2134 was cancelled had no other choice or option after two standby then to take a flight to San Antonio and to rental with hertz again I need help with a refund or credit I paid 1,451.73
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milwaukee, WisconsinFacing jail time because Of this current situation
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milwaukee, WisconsinBecause I'm bein charge with felony and I rented my car with you guys
I rented a car though hertz and I was jailed on 09/25/2020 on a felony case for me to use my own identity with my own credit card my own license why should I spend time in prison for some u paid my money for I rent a car just to get put in prison and since 2008 hertzs been reporting they cars stolen because they cant keep up on the inventory instead of takin time to locate the car or what the case maybe why is yall steady reporting the cars stolen when some many peoples been jail lost jobs lost houses because of hertzs mistakes I mean I gotta leave my family to go to prison for some hertzs supposedly stop doin a long time ago but just over a year I been goin though court I lost my girl cant get a job all because my on goin felony case with you guys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Barbara, CaliforniaAccident (ins comp)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edison, New JerseyHORRIBLE SERVICE NO RESPOND FROM LETTER EMAIL OR CALLS
Preferred solution: Full refund
User's recommendation: NEVER
Incredibly horrible customer service
- Hertz and esis did not respond properly to my accident claim
- Rudeness of the claims management personal
- Unresponsiveness
Preferred solution: Full refund
User's recommendation: Dont use hertz
Accident
Preferred solution: Damages taken care of
Never got through
Preferred solution: Car rental
Your rental customer hit my car
Preferred solution: My car fixed
Claim against hertz employees
User's recommendation: Do not go to hertz
This company is using customer credit cards and debit card unauthorized this is fraud someone need to be investigated.
Insurance Expert Talks
Incident Report #V20437****/Rental Agreement #58800****
User's recommendation: Corporate "Hertz Claim Management" never answered me but seemed to pass off to other companies to handle claims. I resolved my issue my getting Viking Billing Service and Card Benefits Company together. They were exceedingly helpful and prompt. Hertz was unresponsive.
I’m angry because one of y’all drivers hit me from the back and damages my car and I haven’t heard nothing about the situation yet
- No response to requests for evidence of damage and cost
Preferred solution: Full refund
User's recommendation: If you get in an accident with someone who rented a car from them their claim adjusters have poor customer service skills
Never received my refund!!!
About
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Hertz Claim Management is a wholly owned subsidiary of The Hertz Corporation, which is an American car rental company with international locations in 145 countries worldwide. Hertz Claim Management was founded in 1981, it has been backed by the reputation, resources and financial strength of The Hertz Corporation. Hertz Claim Management works closely with clients to customize solutions for: First and Third Party Auto Liability, General Liability, Fleet, Heavy Equipment and Property Claims; Subrogation and Claim Disposition; Accident Management; Fraud Detection; Medical Claim and Litigation Management; Actuarial Analysis; and Audit and Compliance, etc. Thus the company offers such services as Claims Administration, Liability Management, Subrogation, Actuarial and Risk Management & Safety. The company is based in Park Ridge, NJ.
Hertz Claim Management is ranked 382 out of 1822 in Insurance category
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ESIS Insurance is protecting Hertz’s interests. Even though the other driver is at fault, you need to get your insurance company involved.
That is what you pay them for.
They will send letter, emails and make phone calls. As it is now, they(ESIS), aren’t going to do anything.