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Hertz Claim Management - Worst costumer service

Hertz Claim Management - Worst costumer service
Hertz Claim Management - Worst costumer service
@hertz lineta airport staff did not mind we got robbed, claimed they did not Have availability of an equal category car. When we arrived at their car lot there where plenty of cars there!
#1278887
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My car was hit by a Hertz vehicle driven by a Hertz employee. The employee was reckless driving while on the phone with employer (Hertz). I Filed a claim and after numerous calls and letter they promised to pay 100%. They are 100% at fault. Hertz sends me to ESIS. Esis...
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Anonymous
David

I am dealing with a similar issues. A hertz customer totalled my vehicle. So far it has been 8 months since the accident and the issue is still not resolved, and ESIS is refus...

Anonymous
FeLecia

I have had the same issue and something has to be done about this!!!!

1.0
Park Ridge, New Jersey
I didn't like
  • Fraud irresponsible maliciousneglect rude crooks
#963895
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my wife made reservations for a car rental in feb for a trip in june did it online and the rental was confirmed and we had to pay up front,no problem the night before our flight was cancelled we called hertz to tell them the changes with our flight we had to rush to...
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I didn't like
  • Didnt honor our rental
#1269854
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My car was hit on April 16th I was told someone would contact me after 45 minutes on the phone in 5-7 business days! After almost 2 weeks I called and was told to callback and then given a claim number only to call the claim person got off at 430! Then the appraisal...
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1.0
#1255740
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I rented a car on 5/24/18 from the Sanford Airport, After the person whom reserved the car ended up being on a do not rent to list Me rental record is 585426951 Then rep offered to give me the reservation, Standing face to face with him, He knew I was NOT the one who...
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1.0
I didn't like
  • I was not offered addtl ins i did not make reservation
#1266565
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I was called from their claims department and totally thought I was being scammed do to the unimpressive claim representative. She could not pronounce the name of the car, she did not know what state NE is, and she kept giving me different dates that the car was...
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1.0
#1231545
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I was hit by a driver on 3-9-2018, who was driving a hertz rental and had purchased their insurance. The driver of their car was at fault and received a citation at the scene for careless driving. Crash report number 87073078-01. My car was hit hard enough by them to...
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1.0
I didn't like
  • Hertz and esis did not respond properly to my accident claim
#1215422
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My 84 year old mother had her billfold stolen Friday 30th after going to target and using her card , they then went to hertz and rented a car , we know it was a African American man, my mother is a 84 year old white woman !!!! We filed a police report , but when I went...
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#1223853
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I pull up Hertz claim office Orlando on line and i see an office in Miami and not Orlando but i was contacted by someone in Orlando. I recieved a letter with a return address that has a p.o. box. Little concerned on trying to settle a claim and was told i will not get...
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#1196528
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Hertz Claim Management - Seems like they don't want to pay the claim
Hertz Claim Management - Seems like they don't want to pay the claim
Contacted 3 times, still no adjuster to review my car damage due to their customer backed into my parked car. Called immediately and created the "case number"; second time call to follow up and they said it was a Road side case number, so don't count. I asked the phone...
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1.0
#1101249
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