My car was parked on the side of the road, it was around 2:30 am on 9/11/2016 when my friend and I woke up to an interesting sound outside the house.I ran out front to find my car (fact from police report) 47ft from where I had parked it.
A man driving a Hertz rental car whom was drunk and had been taking cocaine that night/morning hit and totaled my car I've had for less than a year. He had also began TAKING MY BELONGINGS FROM MY CAR!!! I called Hertz the next day due to knowing the guy was in jail. I waited for the phone call back, I called every other day FOR A MONTH with nothing!
I finally called the head of the department and got a response, saying my case had been transferred!? Without telling me! Without a SIMPLE two minute phone call. AND they wont even pay for me to have a rental until I get a new car.......A RENTAL COMPANY!
WITH THOUSANDS OF RENTAL CARS!?!?!?!
They definitely do not put the customer first.
More Review Details
|Product or Service Quality|
|Discounts and Special Offers|
|Value for money|
|Diversity of Products or Services|
What I liked
What I disliked
- Anything about hertz and will never rent from them again
- Insurance claim not responding and terrible service
- Uselness and rudeness of the claims management personal
- Rudeness of the claims management personal
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